Refund Policy

We believe that purchasing artwork online should provide the same experience as buying it in person, whether in a gallery or a studio. If the artwork you purchased does not meet your expectations or does not appeal to you, we will be happy to take it back and offer you another piece from our current inventory. If no available artwork suits you, we will issue a full refund. In all cases, the artwork must be returned to us in perfect condition.

If the artwork was given as a gift, the same policy applies. It is essential that the purchased piece is a true favorite for its new collector.

To arrange a return, please contact us within 3 days of receiving your purchase at audreyneronart@gmail.com, with RETURN as the subject line. Return shipping costs to our workshop will be at your expense. Please keep the original box and packaging, as they will be needed to securely return the artwork. For clients in Quebec, you may also deliver the artwork in person to our workshop located in Granby. Before issuing any refund or credit, we must ensure that the artwork is returned to us in perfect condition.

If the artwork is damaged, no refund will be provided. For more details on shipping, please refer to our shipping policy page before completing your purchase.